Enabling Wellbeing: Our Commitment
Enhance people’s wellbeing at work and in our supply chain.

Increasingly, the business community is recognising the link between health and wellbeing and productivity within the workforce. At Charter Hall, we are focused on creating healthy and productive workspaces for our employees and extending this to our customers. Our FY18 focus on enabling wellbeing also extended to human rights and the elimination of modern slavery in our supply chain.

Four office developments registered for International WELL Core and Shell certification.
Silver WELL Interiors Certification for Melbourne and Perth offices.
ISSUES
OUR APPROACH
ISSUES & OUR APPROACH
Employee satisfaction and wellbeing

Employee satisfaction and wellbeing contribute to the stability, productivity and success of our company. We believe our people are our greatest asset and we need to ensure they are provided the best possible environment that fosters engagement, improves productivity and enhances wellbeing.

Environmental impacts on wellbeing
Environmental wellbeing has an impact on productivity, operational costs and the comfort of the workforce both within Charter Hall and our tenants’ businesses. We have an important role to play in ensuring our assets meet customer expectations and contribute to the wellbeing of their employees.
CREATING HEALTHY SPACES 
AND ENVIRONMENTS
SDG 3 Good Health and Wellbeing
By creating healthy and productive spaces to work, addressing human rights and meeting the needs of our customers, Charter Hall ensures healthy lives and promotes wellbeing for all.
Responsible supply chain, human rights and modern slavery
Human rights and modern slavery is a global issue material to all companies. While Charter Hall is an Australian property company, we need to work with our suppliers to understand their practices and footprint as part of our responsibility in addressing global slavery and human rights.
RESPONSIBLE SUPPLY
CHAINS
SDG 3 Good Health and Wellbeing
By creating healthy and productive spaces to work, addressing human rights and meeting the needs of our customers, Charter Hall ensures healthy lives and promotes wellbeing for all.
Enabling Wellbeing
The Issue Our Approach in FY18 FY20
Target
FY25
Target
Aspiration

Creating Healthy Spaces and Environments

     

Employee satisfaction and wellbeing

Our people are our greatest asset. Healthy, satisfied employees contribute to the stability, productivity and success of our company.

Focusing on employee wellbeing

In FY18, half of our workforce participated in a 12 week wellbeing program with Ritualize to create long-term healthy habits that drive performance across our workforce.

Wellbeing Strategy for our people and our places developed and implemented.

Provision of a menu of benefits and programs for our buildings and our communities.

Wellbeing programs/ facilities available to all large assets and employees.

Leader in innovative place creation in our communities.

Creating great employee experiences

We created a range of initiatives to enhance our employee experience (beyond those mentioned in the People section) including:

  • Partnered with Enboarder to develop stronger connections with our people from day one
  • School holiday programs for Charter Hall employees in Melbourne and Sydney
  • Adoption of the Benojo Community Giving Portal to manage and record our Pledge 1% giving and volunteering initiatives
  • Annual employee satisfaction survey showed a 3% increase year on year. We use this survey to inform and measure the impact of the experiences we create
Connect employee and customer value propositions to enhance their experiences at work. Shape the way we acquire and develop talent to align with a future of work.

Environmental wellbeing impacts through innovation and technology

Through innovation, we can create environments that foster wellbeing. This affects the productivity, operating cost and comfort of our own workforce, and those of our customers.

Creating WELL environments

Charter Hall Melbourne and Perth tenancies achieved international WELL Certified™ Silver Interiors ratings. We now have four office developments registered for the International WELL Core and Shell certification, one more than in FY17, and Charter Hall is one of 13 companies internationally piloting the WELL Portfolio rating in our CHOT portfolio.

WELL building accreditation sought for all large Charter Hall state offices and in new office developments. WELL building accreditation sought for all large Charter Hall state offices and in new office developments.

Exceeding customer expectations

‘Comfy’ installed across Charter Hall tenancies and four buildings to enable occupant climate control, following pilot in FY17.

All office buildings undertake annual indoor air quality assessments, measuring carbon dioxide, carbon monoxide, lighting, humidity, temperature and particulates. Any areas under ‘best practice’ levels are reviewed with the facility management team and rectified.

One of our office buildings has a NABERS Indoor Environment rating and we are investigating the extension of these ratings across our office portfolio.

Expansion of new technologies across the portfolio. Enhanced customer satisfaction experience in our assets.

Responsible supply chain

     

Human rights and modern slavery

Human rights and modern slavery are global issues material to all companies.

We seek to understand our suppliers’ practices and footprint and our responsibilities.

Addressing modern slavery

Charter Hall Human Rights Policy developed as part of the Human Rights Framework. Supplier human rights risk assessment completed

Human Rights Framework implemented across all Charter Hall assets, developments and operations. Integrated sustainable and equitable supply chain procurement into assets and developments.  

Social procurement

Social procurement enables the provision of goods and services whilst creating social impact and addressing social issues in our communities.

Creating shared value

Social procurement enables the provision of goods and services whilst creating social impact and addressing social issues in our communities.

Development of social procurement strategy and expansion across our supply chain. Green, social and Indigenous enterprises in the Charter Hall supply chain.  
Creating Healthy Spaces and Environments
Responsible supply chain